Terms of Service
Last Updated: 06-08-2026
Welcome to Bulawa ("Company", "we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of the website [www.bulawa.com], mobile applications, and related services (collectively, the "Platform"). By accessing or using the Platform, you ("User", "you", "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.
Please read these Terms carefully, along with our Privacy Policy, Returns & Refund Policy, and Shipping Policy (each incorporated by reference), before using the Platform.
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1. DEFINITIONS
- “Account” means the user account registered on the Platform.
- “Content” includes all text, images, graphics, logos, product descriptions, reviews, and other material on the Platform.
- “Order” means a purchase order placed by you for Products on the Platform.
- “Products” means the goods listed for sale on the Platform.
- “Services” means all services provided through the Platform, including order processing, payments, and customer support.
- “Third-Party Service Provider” includes payment gateways, logistics partners, and other vendors we engage.
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2. ELIGIBILITY
You must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872. If you are a minor (below 18 years), you may use the Platform only with the consent and supervision of a parent or legal guardian, who shall be bound by these Terms. We reserve the right to terminate any Account or refuse service if we become aware that a User is not eligible.
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3. ACCOUNT REGISTRATION AND SECURITY
To access certain features and place Orders, you may be required to register and create an Account. You agree to:
- Provide accurate, current, and complete information during registration and update it as necessary.
- Maintain the confidentiality of your login credentials and restrict access to your Account.
- Accept full responsibility for all activities that occur under your Account.
- Notify us immediately of any unauthorized use or security breach at support@bulawa.com.
We are not liable for any loss arising from unauthorized access to your Account due to your failure to secure your credentials. You may not use another person’s Account or share your Account credentials with anyone.
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4. PRODUCTS, PRICING, AND AVAILABILITY
- All Product listings, descriptions, images, and prices are subject to change without prior notice.
- We strive to ensure accuracy, but errors may occur. If a Product is listed at an incorrect price due to a typographical error, we reserve the right to cancel or refuse Orders placed at such price, even after Order confirmation. In such cases, any payment made will be fully refunded.
- All prices are displayed in Indian Rupees (INR) and are inclusive or exclusive of GST as indicated. Applicable taxes and delivery charges will be displayed at checkout.
- Products are subject to availability. We reserve the right to discontinue any Product at any time.
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5. ORDERS AND FORMATION OF CONTRACT
- When you place an Order, you make an offer to purchase the Products. We will acknowledge receipt of your Order via an automated confirmation email. This acknowledgement does not constitute acceptance of your offer.
- The contract of sale is concluded only when the Product is dispatched and a shipping confirmation is sent to you. We may reject or cancel Orders for reasons including (but not limited to) product unavailability, payment authorization failure, pricing errors, suspicion of fraudulent activity, or violation of these Terms.
- You are responsible for ensuring the accuracy of the delivery address and contact details. We are not liable for misdelivery due to incorrect information provided by you.
- If we cancel a confirmed Order after payment, the amount paid will be refunded to the original payment source within a reasonable period.
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6. PAYMENT TERMS
- For cash-on-delivery Orders, you agree to pay the full Order value upon delivery. Refusal without valid reason may result in suspension of your Account.
- By providing payment information, you represent and warrant that you are authorized to use the chosen payment method. We do not store complete card details; such data is tokenized and securely processed by the payment gateway.
- All transactions are subject to the payment gateway’s terms and conditions.
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7. SHIPPING, DELIVERY, AND TITLE
- Title and risk of loss for Products pass to you upon delivery to the carrier at our warehouse or fulfilment centre. Insurance, if any, may be covered by us or the carrier as specified.
- Delivery timelines are estimates only and begin from the date of dispatch. We are not liable for delays caused by force majeure events, logistics partner actions, or incorrect addresses.
- It is your responsibility to inspect Products at the time of delivery. Any damage, shortage, or defect must be reported within 48 hours via our customer support. If you accept a damaged package without notation, claims may be limited.
- If delivery is refused or undeliverable after multiple attempts, the Order may be returned to us, and you will be charged applicable return shipping and restocking fees.
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8. CANCELLATIONS, RETURNS, AND REFUNDS
Our detailed Cancellation, Returns, and Refund Policy is available on the Platform and is incorporated into these Terms by reference. In brief:
- Orders may be cancelled before dispatch. Once dispatched, cancellation is subject to our return process.
- Returns are accepted for Products that are defective, damaged, significantly not as described, or under the stated return window, subject to inspection.
- Refunds are processed to the original payment method within reasonable timeframes as per applicable law.
The Consumer Protection (E-Commerce) Rules, 2020, mandate a clear and transparent grievance mechanism for refund claims. You may contact our Grievance Officer for any refund-related disputes.
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9. USER CONDUCT AND PROHIBITED ACTIVITIES
You agree not to use the Platform to:
- Violate any applicable central, state, or local law, including the Information Technology Act, 2000, and the Indian Penal Code.
- Post, upload, or transmit any content that is defamatory, obscene, pornographic, invasive of privacy, hateful, racially or ethnically objectionable, or encourages money laundering or gambling.
- Infringe upon intellectual property rights of others.
- Submit false, misleading, or fraudulent information; impersonate any person or entity; or misrepresent your affiliation.
- Engage in unauthorized access, data scraping, or any activity that disrupts the Platform’s functioning (including viruses, malware, denial-of-service attacks).
- Manipulate product reviews, engage in review fraud, or post fake reviews. We strictly comply with the E-Commerce Rules on fair reviews and may suspend Accounts engaging in review manipulation.
- Sublicense, resell, or commercially exploit the Platform’s Content without our express written permission.
We reserve the right to terminate or suspend access for violation of this section, without prior notice, and to report illegal activities to law enforcement.
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10. USER-GENERATED CONTENT AND REVIEWS
- If you post reviews, comments, photos, or other content on the Platform (“User Content”), you grant Bulawa a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, and display such User Content in any media for promotional, operational, or business purposes.
- You represent that you own all rights to User Content or have necessary permissions, and that the User Content does not infringe any third-party rights.
- We do not pre-screen all User Content but reserve the right to remove any that violates these Terms or is otherwise objectionable.
- To comply with E-Commerce Rules, we do not manipulate product ratings or reviews and disclose that displayed reviews are from verified purchasers to the extent possible.
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11. INTELLECTUAL PROPERTY RIGHTS
All Content on the Platform, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Bulawa or its licensors and is protected by Indian copyright, trademark, and other intellectual property laws.
- The mark “BULAWASHOP” and our logo are trademarks of the Company. Other product names used are trademarks of their respective owners.
- You are granted a limited, non-transferable, revocable license to access and use the Platform for personal, non-commercial shopping. No right, title, or interest in any Content is transferred to you.
- You must not copy, reproduce, modify, create derivative works, or exploit any Content without our prior written consent.
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12. DISCLAIMERS
- The Platform and Products are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the Platform or the Products, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- We do not guarantee that the Platform will be uninterrupted, error-free, or free of harmful components.
- Product images are for illustrative purposes; actual product may vary. We do not warrant that product descriptions, colours, or other content is completely accurate, and we disclaim liability for reliance on the same.
- Any advice or information obtained from us does not create any warranty not expressly stated in these Terms.
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13. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Bulawa, its directors, employees, affiliates, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of or related to your use of the Platform or Products, whether based on warranty, contract, tort (including negligence), or any other legal theory.
Our total cumulative liability for any direct damages arising from an Order shall not exceed the amount paid by you for that specific Order giving rise to the claim.
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot be excluded by Indian law (such as statutory remedies under the Consumer Protection Act, 2019).
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14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Bulawa, its officers, directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of:
- Your breach of these Terms, including any violation of the User Conduct section.
- Your User Content or any infringement of a third party's intellectual property rights.
- Your use or misuse of the Platform or Products.
We reserve the right to assume exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate with our defence.
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15. LINKS TO THIRD-PARTY WEBSITES
The Platform may contain links to external websites or services that are not owned or controlled by us. We have no control over their content, privacy policies, or practices and assume no responsibility. You access such links at your own risk. We encourage you to review the terms of any third-party service.
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16. DISPUTE RESOLUTION AND GOVERNING LAW
- These Terms are governed by and construed in accordance with the laws of India.
- Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved amicably through negotiation. If unresolved within 30 days, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996.
- The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties. The seat and venue of arbitration shall be Agra,Uttar Pradesh. The language shall be English.
- Subject to the arbitration clause, the courts at Agra, Uttar Pradesh shall have exclusive jurisdiction.
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17. GRIEVANCE OFFICER
In compliance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address consumer complaints and statutory grievances.
Email: grievance@bulawa.com
Complaints will be acknowledged within 24 hours and resolved within the timeline stipulated under applicable law, typically within 30 days. You may also file a complaint on the National Consumer Helpline (NCH) portal or with the relevant consumer forum.
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18. FORCE MAJEURE
We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, fire, flood, epidemic, pandemic, government orders, war, terrorist acts, riots, strikes, internet or power outages, and transportation disruptions. In such events, we will take reasonable steps to minimize disruption and fulfil our obligations once the situation normalises.
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19. AMENDMENTS
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on the Platform, with the “Last Updated” date revised. For material changes, we will provide a prominent notice or email notification. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.
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20. CONTACT US
For any queries regarding these Terms, please contact:
Email: support@bulawa.com